Dr.Nader Chehri
Dr.Fahime ziaee
The International Patient Department (IPD) of the hospital consists of experts and experienced doctors fluent in international languages, which provides a 24-hour platform for providing health services to international patients. The presence of a resident translator fluent in Arabic, English, Turkish, and Kurdish languages in this center has been able to facilitate patients from the moment they enter the country until they are discharged from the hospital, so that there is no communication gap in this field.
The senior IPD expert is responsible for coordinating the way international patients are present in the hospital. In this regard, in order to shorten the path of providing services, the presence of a welcoming nurse in the lobby and the presence of an expert in the hospital has been able to create effective levers for this department.
·Creating an accommodation space based on the patient's culture in the hospital is one of the competitive advantages of Biston Hospital. Inpatient wards are equipped with international video and written media approved by the Ministry of Guidance, providing a menu based on the patient's nationality in Arabic/Kurdish language and having a separate ward with hotel facilities and nurses fluent in both Kurdish and English in this ward and obtaining a memorandum of understanding One of the most important measures has been taken to the Kurdish cities of Iraq.
·In order to reduce the accommodation and travel concerns of patients and their companions, creating a platform for cooperation with different hotels in various levels of formalities, including close cooperation with Parsian International Hotel; And benefiting from tourism tours inside Kermanshah has been able to take the burden of great worry off their shoulders.
According to the patient's conditions and if desired, it is possible to accompany him from the exit border to the hospital and vice versa by the special medical staff.
The translation of all hospital documents and forms into English has been an important step in protecting the rights of patients. In this regard, conducting daily surveys of international patients using different techniques (international questionnaire-face-to-face interview or e-mail to the hospital) and taking corrective measures in less than 12 hours has been effective in explaining and clarifying the rights of patients.
The daily visits of the IPD doctor from all international patients in the hospital and the experienced and highly specialized team of doctors in this field is one of the cornerstones of patients' trust in Biston Hospital.
Providing the bill in English, upon request of the patient, together with the Medical Report at the time of discharge, has created confidence in patients to continue treatment in the country or another center.